Under EU consumer protection legislation, customers purchasing goods online within the European Union have the legal right to withdraw from their purchase within 14 days from the day after receiving their order. To support this right where applicable, 305GROUP provides the withdrawal form.

Submitting this form informs us of your intention to cancel an eligible order within the 14 day withdrawal period. Once received, our team will review your request and provide guidance on any next steps.

Please note that certain products may be exempt from withdrawal rights, including personalised, customised or made-to-order items. Full details can be found in our Terms & Conditions and Returns Policy.

Refunds will be issued within 14 days of receiving the returned goods. Goods must be returned unused, in their original packaging, and in resalable condition. You are responsible for the cost of return shipping unless otherwise agreed.

If you have any questions regarding your order or withdrawal rights, please contact the 305GROUP customer service team who will be happy to assist.